Learn how to protect yourself as a consumer and file complaints against unfair trade practices.
Consumer Protection Act, 2019
The Consumer Protection Act provides a framework for the protection of consumer interests. Every consumer has the right to be protected against marketing of goods and services which are hazardous to life and property.
Your 6 Consumer Rights
- Right to Safety — Protection against hazardous goods
- Right to Information — Full details about products
- Right to Choose — Access to a variety of goods at competitive prices
- Right to be Heard — Consumer interests receive due consideration
- Right to Seek Redressal — Fair settlement of disputes
- Right to Consumer Education — Knowledge of consumer rights
How to File a Complaint
- District Commission — for claims up to ₹1 crore
- State Commission — for claims ₹1 crore to ₹10 crore
- National Commission — for claims above ₹10 crore
- Online Portal — edaakhil.nic.in